Privacy
Protocol

This Privacy Policy explains how LMH-9 (Lunar Matrix Hosting 9) (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you visit our website, use our services, or interact with us in any way.

LMH-9 is operated by LMH Sembilan Sdn Bhd (202201016723), a company registered in Malaysia with its registered office at No. 3-43, Jalan Puteri 4/6, Bandar Puteri Puchong, 47100 Puchong, Selangor.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

We collect several types of information from and about users of our services, including:

We use the information we collect for various purposes, including:

• rocket_launchProviding our services: set up and maintain your account, provide customer service, process payments, fulfil orders.
• trending_upImproving our services: understand how users interact, identify areas for improvement, develop new features.
• forumCommunicating with you: respond to inquiries, provide support, send admin messages, and (with consent) marketing.
• shieldEnsuring security: detect and prevent fraud, unauthorized access, and illegal activities.
• gavelLegal compliance: comply with applicable laws, regulations, legal processes, or governmental requests.
• insightsAnalysing performance: trends, movements, demographic information about our user base.

We may share your personal information with the following categories:

We do not sell your personal information to third parties. Service providers process data strictly under our instructions and confidentiality obligations.

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies for the following purposes:

Most browsers let you refuse cookies or alert you when they're sent. If you disable cookies, parts of the site may not function properly.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to your personal information to employees, agents, contractors, and third parties who have a business need to know. They process your data only on our instructions and are subject to a duty of confidentiality.

Depending on your location, you may have certain rights, including:

• R-01Access: Request access to data we hold about you.
• R-02Correction: Request correction of inaccurate or incomplete data.
• R-03Deletion: Request deletion of your data in certain circumstances.
• R-04Restriction: Request restriction of processing in certain circumstances.
• R-05Portability: Request transfer of your data to another provider.
• R-06Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding.